Personalized service that makes every customer feel valued
Frequently Asked Questions
How do I exchange a product?
You can request an exchange within 30 days of purchase, provided the product is in perfect condition and in its original packaging.
What is the return period?
You may return an item within 7 calendar days of receiving it, in accordance with the Consumer Protection Code.
How do I contact support?
You can reach us by phone or email using the contact details in the Contact section for personalized service.
Can I track the status of my exchange or return?
Yes. Once you request an exchange or return, we’ll send updates by email so you can follow every step of the process.
Exchange Policy
Products may be exchanged within 30 days of purchase, provided they are in perfect condition and in their original packaging.
Returns Procedure
To return a product, contact our support team and send the item with its invoice and intact packaging for inspection.
Customer Support
Our team is available to answer questions about exchanges and returns, providing fast and efficient service.
Important Terms
Custom or sale items may have specific rules. Always check the terms before requesting an exchange or return.
Contact email
atendimento@americadiversidade.com.br
Our Location
Av. Sete de Setembro, 880 - Jijoca de Jericoacoara, CE.
Customer Service Phone
(88) 99460-0899
8:00 AM to 6:00 PM
Saturday
9:00 AM to 2:00 PM
Sunday
Closed
Customers who trust América Diversidade
Testimonials that reflect our commitment
See what our customers say about our product quality and the dedicated service we provide.
Mariana Silva
Loyal América Diversidade Customer
I always find everything I need with ease, and the service is quick and attentive. I recommend it to anyone looking for variety and reliability.
Carlos Eduardo
Frequent Shopper
The América Diversidade team helped me resolve an issue with my purchase quickly and courteously. That makes all the difference.
Quality products and on-time delivery. Customer support is always available to answer questions, which puts me at ease when shopping.
Ana Paula Gomes
Satisfied Customer
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